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D. J. Giancola Exports, Inc.
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- If a part falls within the warranty period, information as listed in PARTS ORDER
PROCEDURE is required, along with your purchase order number in which the part (or machine
was ordered).
- When placing order for warranty replacement part(s), please be sure your order notes
this is a warranty claim and we will provide a return authorization tag and specific
instructions to return part(s).
- Part(s) Must be returned within 30 days for factory inspection and possible
credit. Payment will be due on items not returned within the 30 days.
- All Warranty parts are billed to your account until factory inspection and credit is
completed.
- Shipping charges on the return and the replacement warranty parts(s) are for
customer's account.
As always, your input on how we can better serve you is welcome.
In providing the above information, we believe your requests can be handled in a more
expedient manner.
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